Questions and contact
Complaints procedure
We do our best to give you good care. If something does go wrong, we would like to know. Our complaints procedure follows the Wkkgz (Healthcare Quality, Complaints and Disputes Act).
This is an English translation for your convenience. The Dutch version is legally binding: if the two differ, the Dutch text applies.
How it works
Discuss it with us
A complaint is first dealt with by the staff member concerned, together with their manager. This often resolves it.Submit your complaint
By email to klachtenfunctionaris@adhdmc.nl. You can do this up to one year after the event.An independent complaints officer
We can bring in an external, independent complaints officer to help you.You receive an answer within six weeks
You will receive a written outcome within six weeks at the latest. This period can be extended once by a maximum of four weeks.Not satisfied with the outcome?
Then you can object within two weeks, or submit your complaint to the Geschillencommissie Zorg Algemeen, the independent healthcare disputes committee (in Dutch) (opens in a new window).
What to include
- Your name and contact details.
- What happened, and when.
- If you wish, a proposal for a solution.
Free of charge
Handling your complaint is free of charge, including the help of the complaints officer.
Questions about complaints
- Up to one year after the event.
- No. Handling your complaint is free of charge, including the help of the complaints officer.
- Email us at info@adhdmc.nl, we would love to hear from you.
Sources
Questions and contact
Read more
- Frequently asked questionsAnswers to frequently asked questions about registration, waiting time, costs, the ADHD assessment, treatment, medication and contact at ADHD Medisch Centrum.
- Contact
- Crisis and emergenciesADHD Medisch Centrum is not a crisis service. If there is immediate danger, call 112. If you have thoughts of suicide, call 113. For other urgent problems, contact your GP or the out-of-hours GP service.
Still have a question?
Call us on 020 303 34 65 or email info@adhdmc.nl. You can reach us by phone Monday to Saturday, 9.00 – 17.00.