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Quality

Code of conduct

At ADHD Medisch Centrum, we are committed to high-quality care and a safe, respectful environment for both clients and staff. This code of conduct is a guideline for professional conduct and behaviour within our organisation and must be complied with by all staff, interns and volunteers.

This is an English translation for your convenience. The Dutch version is legally binding: if the two differ, the Dutch text applies.

Adopted
December 2024
Last reviewed
October 2026

1.General principles

1.1 Respect and integrity

We treat clients, colleagues and partners with respect. Everyone is treated equally, regardless of origin, religion, gender, sexual orientation, age or disability.

1.2 Professionalism

We act in accordance with the highest professional standards and the applicable laws and regulations, including the Healthcare Quality, Complaints and Disputes Act (Wet kwaliteit, klachten en geschillen zorg, Wkkgz) and the General Data Protection Regulation (GDPR, in Dutch: AVG).

1.3 Safety

We ensure a safe and trusted environment for clients and staff. Undesirable behaviour, such as intimidation, discrimination, violence or bullying, is not tolerated.

2.Rules of conduct for staff

2.1 Client-centred care

  • We put the well-being and autonomy of the client first.
  • We provide tailored care and actively involve clients in decisions about their treatment.

2.2 Confidentiality

  • We handle clients' confidential information with care and only share it with consent or where required by law.
  • We follow the guidelines of the GDPR when processing and securing personal data.

2.3 Boundaries in professional relationships

  • We respect the professional boundaries in the relationship with clients. There is no room for personal, social or sexual relationships with clients.
  • We avoid conflicts of interest and always act in the interest of the client.

2.4 Collegiality

  • We treat colleagues with respect and support each other in providing the best care.
  • We hold each other accountable for unprofessional behaviour and report incidents in good time.

2.5 Continuous learning and improvement

  • We invest in our professional development and keep up to date with the latest developments in healthcare and in mental health care (GGZ).
  • We actively contribute to quality improvement and evaluate our way of working regularly.

3.Rules of conduct for clients

3.1 Respectful interaction

  • Clients are expected to treat staff and other clients with respect.
  • Aggression, threats or other inappropriate behaviour are not tolerated.

3.2 Active participation

  • Clients are encouraged to participate actively in their treatment pathway and to keep the agreements made.

3.3 Feedback and complaints

  • Clients have the right to give feedback and to submit complaints through the complaints procedure of ADHD Medisch Centrum.

4.Duty to report and confidential adviser

4.1 Duty to report

All staff are required to report transgressive behaviour, incidents or other worrying situations to their manager or the confidential adviser.

4.2 Confidential adviser

ADHD Medisch Centrum appoints a confidential adviser to whom staff and clients can turn for support in reporting undesirable behaviour or complaints.

5.Sanctions

Failure to comply with this code of conduct may lead to measures, ranging from a warning to suspension or dismissal. For clients, repeated inappropriate behaviour may lead to the termination of treatment.

6.Applicability

This code of conduct applies to all staff, interns, volunteers and clients of ADHD Medisch Centrum. By using our services or working within our organisation, you agree to this code of conduct.

Together, we strive for a respectful, safe and professional care environment.